A distant memory: the plumber promised to come at 10 a.m. I waited. I was in a hurry. He never showed up. I’m sure many of us are familiar with the situation. As well as the feelings that emerge a situation where a customer’s expectations are completely underestimated. Why and when did it become uncommon to do things properly?  And, I’m not talking about plumbers in particular. My own interests are particularly focused on software development. When did we reach a point where a company can afford to forget the best of its customers?

Why and when did it become uncommon to do things properly?

Ever since we founded Compile a few years ago, our most important principle has been to respect the customer’s objectives. Even in our field of business, we have had to arrange many a thing properly in order to achieve this objective. Fortunately, those things are not complicated or impossible, but they are unfortunately often forgotten.

Ever since we founded Compile a few years ago, our most important principle has been to respect the customer’s objectives.

For us, customer appreciation means professionalism, high-level expertise, reliability and keeping promises. Which, by the way, include being on time ???? . Professionalism and high-level expertise help us understand and solve the customer’s challenge. Reliability and keeping promises give the customer faith that we are a worthy parter to tackle challenges with. This is our culture, our core.

Compile’s experts are seasoned professionals. All of us have seen both good and bad examples of how the customer’s affairs are handled along the way. There’s no shortcut to happiness.For us, ensuring competence and continuous development is part of the basic process. Without it, there is nothing. Without it, nothing can be achieved. With it, we can achieve anything.

Professionalism, high-level expertise, reliability and keeping promises. Priceless every day.

Mika Perttilä