A Different Kind of Customer Care – The three-hat model

 

How do we work at Compile?

Our software development process always begins with thorough planning and close collaboration with the client. We focus on truly understanding your business, its unique characteristics, and your goals — before writing a single line of code. The client lead who first contacted you stays involved from start to finish, ensuring continuity and clear communication throughout the entire project.

In the software industry, it’s all too common to overpromise during the sales phase, close the deal, leave consultants to manage things alone — only to reappear when it’s time to renew the contract. The result? A frustrated client, a delayed and patchy system, and exhausted consultants. Not great.

That’s why we decided to rethink the whole approach — and created our own “hat trick”: the Three Hat Model.

1.

Committed sales and thoughtful recruitment

We only hire motivated senior-level full-stack developers and hands-on architects whose values align with Compile’s commitment to sustainable software development. These are professionals with pride in their craft and the initiative to find the best-fit solutions — technically, operationally, and financially — for each customer’s unique environment. All our consultants live in Finland and speak both Finnish and English.

2.

Matching the right consultant to the right project

At Compile, consultants aren’t just assigned to projects — they choose them. This ensures long-lasting motivation throughout the engagement. The salesperson who introduces the consultant to the client also acts as their line manager and client lead during the project. This creates a full 360° view from start to finish. That’s why we don’t use subcontractors — we hire our consultants as full-time Compile employees.

3.

Keeping motivation high

Every month, each consultant meets with their manager for a “pulse check” — a quick but meaningful conversation to review successes, raise concerns, and identify any training or development needs. This ongoing dialogue helps us spot issues early, maintain high motivation, and ensure top-quality work from start to finish.

References

Tablet tool for employees

Stockmann
Read the full case study

Cancer treatment app update

Varian Finland – Noona App
Read the full case study

Building the new SmartView platform

Caverion
Read the full case study

Need a quick consultation?

At Compile, we want to be there when new project ideas are just starting to take shape — and also when things are already in motion and you realize you could use an extra pair of expert hands.

Let’s talk about what you need!

Book a consultation

Ilkka Saunamäki
Head of Sales & Marketing

Tel. 040 486 4900
ilkka.saunamaki@compile.fi