“I like the fact that Compile doesn’t have the bureaucracy of a big organisation. This is refreshing. In a small organisation, you get to do things very diversely. Nowadays I find myself doing all sorts of random things in addition to sales, such as orienteering. I’ve spent around 20 years in the ICT sector, and […]
Tag Archives: trust
Customer trust is built on actions: Keeping promises, meeting the customer’s expectations, being able to listen and understand. This is based on the ability to say no, problem solving, professionalism and competence – the feeling that things get done and that you don’t have to worry and check up on them. The internal culture of […]
Customer trust and customer experience, Professionalism and competence
Keeping promises – priceless but, unfortunately, often overlooked
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helmi
helmi
A memory from the past: the plumber promised to come at 10 am. I waited. I was in a hurry. He never showed up. I’m sure many of us are familiar with the scenario. As well as the feelings that emerge in a situation where a customer’s expectations are totally underestimated. Why and when did […]