Varian Finland – Noona App

Varian Finland develops state-of-the-art radiotherapy planning systems. Noona is one of the company’s solutions for monitoring the effectiveness of cancer treatment, which is designed to support patients during cancer treatment. The patient can report symptoms to the application and the effectiveness of the treatment can be monitored in real time. The application allows for better treatment and continuous evaluation when treatment is based on established clinical evidence and data.

Challenge

The technology of the user interface layer of the Noona application needed updating and the user experience needed comprehensive improvement. In addition, Compile helped improve the performance of Noona’s cloud architecture and the scalability of the service. This is a highly regulated operating environment, so data security also played a central role in the project.

Results

Solutions like Noona have a proven ability to reduce patient visits to surgical rooms, and due to the changed status of healthcare caused by COVID-19, the importance of Noona has never been greater.

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the eNPS calculation is based on the Employee Net Promoter Score formula developed by Fred Reichheld, which was originally used to study the customer experience and customer satisfaction of companies. Lately, it has also been used to research employee satisfaction (e as in employee + NPS).

This is how the calculation is performed.

We ask our employees once a year, “How likely are you to recommend your workplace to friends or acquaintances on a scale of 0 to 10?” Then we ask for clarification with an open question: “Why did you submit this score?”.

Those who submit a score of 9 or 10 are called promoters. Those who submit a score from 0 to 6 are called detractors.

The eNPS result is calculated by subtracting the relative percentage of detractors from the relative percentage of promoters. Other answers are allocated a score of 0.

The calculation results can be anything from -100 to +100. Results between +10 and +30 are considered to be good, and results above +50 are considered to be excellent.