Compile is Caverion’s sustainable software development partner in the development of the SmartView platform

Property owners seek continuous return on their investment, operate in an environmentally sustainable manner, ensure user and tenant satisfaction and keep properties attractive. Property managers must continuously optimise the conditions and functionality of the properties. Real estate produces a huge amount of data, so it is difficult to find corrective measures based on the data.

Compile helped Caverion build a new SmartView platform to support effective property management. The data produced by the real estate is collected, which allows Caverion’s customers to get a real-time view of the real estate’s operations and conditions. SmartView can be used to monitor the energy consumption of the property, indoor air quality, heating and ventilation.

SmartView is available to Caverion’s customers on a daily basis. A real-time view allows the property to optimise its operations, for example in terms of energy consumption. The platform keeps the costs of the property under control and the operations predictable. The time spent on property management has decreased thanks to real-time reporting. You can also easily find free meeting rooms and workstations using the app.

the eNPS calculation is based on the Employee Net Promoter Score formula developed by Fred Reichheld, which was originally used to study the customer experience and customer satisfaction of companies. Lately, it has also been used to research employee satisfaction (e as in employee + NPS).

This is how the calculation is performed.

We ask our employees once a year, “How likely are you to recommend your workplace to friends or acquaintances on a scale of 0 to 10?” Then we ask for clarification with an open question: “Why did you submit this score?”.

Those who submit a score of 9 or 10 are called promoters. Those who submit a score from 0 to 6 are called detractors.

The eNPS result is calculated by subtracting the relative percentage of detractors from the relative percentage of promoters. Other answers are allocated a score of 0.

The calculation results can be anything from -100 to +100. Results between +10 and +30 are considered to be good, and results above +50 are considered to be excellent.