Employee introduction: Kalle Kuismanen, Senior Software Architect

First came Basic, then Pascal. Kalle Kuismanen’s enthusiasm for coding was ignited at the age of 12 in the school’s IT club.

“At the assembly, I made small games and demos. A year later, I tried to sell a Spectravideo demo to a shop selling the same machines, but the shop collapsed into technical problems. The tape on which the program was copied did not work,” Kalle recalls.

Kalle studied computer science at the Department of Computer Science at the University of Helsinki, until starting his working life as an independent consultant. Coding as a freelancer was educational – Kalle has coded in more than 30 programming languages, according to his own calculations.

Three years ago, an offer was made to join Compile, where Kalle’s experience and understanding of different information systems were noted.

“I have experience in building large systems, and I understand how the user application and backend systems work together. Adding database expertise to this, we can build systems with customers that scale to millions of users,” explains Kalle.

The best thing about working at Compile is that Kalle can focus on his own strengths, leaving sales work to others.

Kalle’s most recent work project has been the construction and development of Stockmann’s mobile platform for sellers and employees. The tool consists of Apple’s iPad app, which uses a server environment built into Amazon cloud. With the tool, sellers order goods, collect customer orders and receive returns. It is an online store with the dimensions of a bricks-and-mortar store, such as a variable volume of goods, so it must be possible to improve and develop the tool continuously.

“I like to do projects where end-users are close and I have direct access to their reactions. My best skill is that I can listen to what customers want and quickly understand how their ideas can be implemented,” Kalle says.

In his spare time, Kalle is renovating a detached house that he bought the summer before last with his wife. “Of course, part of the project is designing a home automation system for the house,” Kalle laughs.

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the eNPS calculation is based on the Employee Net Promoter Score formula developed by Fred Reichheld, which was originally used to study the customer experience and customer satisfaction of companies. Lately, it has also been used to research employee satisfaction (e as in employee + NPS).

This is how the calculation is performed.

We ask our employees once a year, “How likely are you to recommend your workplace to friends or acquaintances on a scale of 0 to 10?” Then we ask for clarification with an open question: “Why did you submit this score?”.

Those who submit a score of 9 or 10 are called promoters. Those who submit a score from 0 to 6 are called detractors.

The eNPS result is calculated by subtracting the relative percentage of detractors from the relative percentage of promoters. Other answers are allocated a score of 0.

The calculation results can be anything from -100 to +100. Results between +10 and +30 are considered to be good, and results above +50 are considered to be excellent.